Singularity Support

Get support from the very best: the same people who created Singularity. With CIQ Support, Singularity’s core engineers and developers will always have your back, regardless of the situation. From basic integration and installation, to complex deployment of workflows, CIQ will be with you every step of the way; ensuring your engineers won’t have to spend late nights solving problems and fixing bugs.

Tier 1
Yearly
  • Email

    Phone

    Chat

  • Response Time: Starts at 30 Mins

  • Up to 8 Active Cases

  • Designated Engineer  (Optional)

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • On-site engineer   (Optional)

  • Planned Event Support   (Optional)

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  All versions

  • Minimum Node Count.  50

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Tier 2
Yearly
  • Email

    Chat

  • Response Time: Starts at 2 Hours

  • Up to 6 Active Cases

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  Major versions only

  • Minimum Node Count.  40

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Tier 5
Yearly
  • Email

  • Response Time: Starts at 5 business Days

  • Up to 1 Active Case

  • Minimum Node Count.  10

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Tier 3
Yearly
  • Email

  • Response Time: Starts at 1 business Day

  • Up to 4 Active Cases

  • Account Manager

  • Minimum Node Count.  30

+ Show all options
Tier 4
Yearly
  • Email

  • Response Time: Starts at 3 business Days

  • Up to 2 Active Cases

  • Minimum Node Count.  20

+ Show all options
Tier 1
Yearly
  • Email

    Phone

    Chat

  • Response Time: Starts at 30 Mins

  • Up to 8 Active Cases

  • Designated Engineer  (Optional)

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • On-site engineer   (Optional)

  • Planned Event Support   (Optional)

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  All versions

  • Minimum Node Count.  50

+ Show all options
Tier 2
Yearly
  • Email

    Chat

  • Response Time: Starts at 2 Hours

  • Up to 6 Active Cases

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  Major versions only

  • Minimum Node Count.  40

+ Show all options
Tier 3
Yearly
  • Email

  • Response Time: Starts at 1 business Day

  • Up to 4 Active Cases

  • Account Manager

  • Minimum Node Count.  30

+ Show all options
Tier 4
Yearly
  • Email

  • Response Time: Starts at 3 business Days

  • Up to 2 Active Cases

  • Minimum Node Count.  20

+ Show all options
Tier 5
Yearly
  • Email

  • Response Time: Starts at 5 business Days

  • Up to 1 Active Case

  • Minimum Node Count.  10

+ Show all options
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