Accelerate and support your computing infrastructure, on-premises, cloud, or federated and hybrid.

Singularity Support

Singularity Support

Coverage Area: GLOBAL

quality support
Worldwide

CIQ Understands that enterprise companies have unique needs and challenges that might not be covered in our tiered support that goes beyond the traditional services.

That’s why we’ve been supporting companies worldwide with specialty programs that are catered to your teams and workflows. We can create a custom support plan that will fulfill your needs so that we can get you up and running.

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Singularity Support Plans

Tier 1
Yearly
  • Email

    Phone

    Chat

  • Response Time: Starts at 30 Mins

  • Up to 8 Active Cases

  • Designated Engineer  (Optional)

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • On-site engineer   (Optional)

  • Planned Event Support   (Optional)

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  All versions

  • Minimum Node Count.  50

Tier 2
Yearly
  • Email

    Chat

  • Response Time: Starts at 2 Hours

  • Up to 6 Active Cases

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  Major versions only

  • Minimum Node Count.  40

Tier 5
Yearly
  • Email

  • Response Time: Starts at 5 business Days

  • Up to 1 Active Case

  • Minimum Node Count.  10

Tier 3
Yearly
  • Email

  • Response Time: Starts at 1 business Day

  • Up to 4 Active Cases

  • Account Manager

  • Minimum Node Count.  30

Tier 4
Yearly
  • Email

  • Response Time: Starts at 3 business Days

  • Up to 2 Active Cases

  • Minimum Node Count.  20

Tier 1
Yearly
  • Email

    Phone

    Chat

  • Response Time: Starts at 30 Mins

  • Up to 8 Active Cases

  • Designated Engineer  (Optional)

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • On-site engineer   (Optional)

  • Planned Event Support   (Optional)

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  All versions

  • Minimum Node Count.  50

Tier 2
Yearly
  • Email

    Chat

  • Response Time: Starts at 2 Hours

  • Up to 6 Active Cases

  • Solutions Architect  (Optional)

  • TAM

  • Account Manager

  • Storage Support   (Optional)

  • Workflow Support   (Optional)

  • Architecture Review   (Optional)

  • Release Review:  Major versions only

  • Minimum Node Count.  40

Tier 3
Yearly
  • Email

  • Response Time: Starts at 1 business Day

  • Up to 4 Active Cases

  • Account Manager

  • Minimum Node Count.  30

Tier 4
Yearly
  • Email

  • Response Time: Starts at 3 business Days

  • Up to 2 Active Cases

  • Minimum Node Count.  20

Tier 5
Yearly
  • Email

  • Response Time: Starts at 5 business Days

  • Up to 1 Active Case

  • Minimum Node Count.  10

CIQ PRODUCT SUITE FOR ROCKY

Support that works for you

Need Support for one of our products? Make it supercharged with CIQ.  Our support representatives are standing by.

Rocky Linux

An enterprise-grade Linux operating system.

Warewulf

Scalable and stateless cluster manager.

Singularity White paper:

Enterprise-Grade Solutions

Learn how Singularity containers can benefit your organization.

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POWERED BY CIQ

WHY CIQ?

CUSTOMER OBSESSED EXPERT ASSISTANCE​

With CIQ’s customer obsessed support, you have our unconditional commitment to giving our all in order to make you as happy and satisfied with our product or service, regardless of what the situation is. It doesn’t matter if you are at fault for the issue; it won’t stop us from getting things fixed. We’ll cross that bridge when we get there – because exceptional customer service means going above and beyond expectations without complaint!

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